All users have the option to track their orders in their dashboard. The user has to enter the email address used while placing the order and the order number to track the order. Registered users can Sign in and track their orders from order history section in the account page.

In the unlikely event that an order gets lost during transit, we wait for 15 days to track your lost order and if we are still unsuccessful, then we process your refund through the payment mode that you had opted for at the time of placing the order.

Currently we deliver to selected cities within India. Please check if we deliver to your pincode /city by entering it in the product page/shopping cart /checkout page. If there is no courier service available in your area/city, we request you to mail us your region so we can work on getting our deliveries to you.

The order is processed within 4-6 business days (excluding public holidays). The time taken for delivery tends to vary according to the destination, however, we make our best efforts to ensure that the domestic order is delivered within 7-10 working days of you placing the order.

For purchase above Rs. 2 lakhs, PAN card Number must be provided upon placing the order in the manner specified by Prayosha. Failure to provide the same shall result in cancellation of the order.

For all domestic shipments, if the order value exceeds Rs 2 lakhs, the customer will need to enter the PAN card number and click on verify Pan card. Only upon PAN card verification the order will proceed ahead to the payment page. The billing name is supposed to be the same as the PAN card else the PAN card will not get verified and the customer will not be able to proceed ahead with the order.

No, you can shop as a guest at www.prayoshaonline.com if you do not want to register on this website. However, we strongly recommend that you register on www.prayoshaonline.com so it makes your checkout faster, allows you to track your order, save products that interest you to a wish list (which you may access at a later time) and provides a better shopping experience. If you would like to register, click here.

You can enter your e-mail address and click on the “forgot password” link in the login page and we will e-mail you a system generated change password link to your registered email address. However, you should set a new password.

We ensure you that we will maintain complete confidentiality of the details that you have shared with us. You can refer to our Privacy Policy tab.

Payments can be made through UPI credit cards, debit cards, international cards, net banking or cash on delivery (select regions only). Please note that payments on www.prayoshaonline.com will be accepted only in INR for domestic orders.

All the major cards are accepted. Please see the options available at payment gateway.