How can I cancel my order?
Orders once placed can only be cancelled prior to shipment.

In case I change my mind about the size picked up, can I replace the order?
Yes, it is possible to return the unused product and order for a replacement.

What do I do if I receive the wrong product?
You can either whatsapp us on 9157884745 or write to ecommsupport@Prayoshaonline.com to report the incident and cancel the order. If you want to return the product, please do not use it. We will arrange for the pick-up of the unused wrong item from the provided address through our logistic partner and arrange for the refund.

The product that I received was damaged and I want to return it. What do I do?
In the unlikely event that the product delivered is in damaged condition, you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. We will arrange for the order to be collected from the provided address through our logistic partner and returned to us. Please whatsapp us on 9157884745 or write to ecommsupport@Prayoshaonline.com within 48hours of receipt of the product to report the incident along with pictures/video of the damage.

What is the return policy?
You can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. We will arrange for the order to be collected from the provided address through our logistic partner and returned to us. We shall process the refund only after the receipt of the product at our location in unused condition and in its original packaging along with its invoice, failing which refund may not be possible